Page 56 - World Of Nurol Magazine 29

Sheraton Lounge. The students start to know about Sheraton Intercontinental, Starwood, Marriott groups. My previous
Batumi from their first days in the university and already from position before joining Sheraton Batumi was in Amman,
the very first steps it’s their dream to be a part of the Sheraton where I served as GM of Le Meridien Amman - the largest
Batumi team. hotel in the capital of Jordan with 439 rooms, 6 restaurants
and the largest conference facilities.
Would you give us information about customer satisfaction.
As a newly joined General Manager in our community, would
High levels of guest satisfaction are strong indicators of guest you share your feelings about being here?
retention, guest loyalty and product repurchase. In Sheraton
Batumi the guest satisfaction is our essential priority. Our I am very happy and honored that I am part of the Nurol
hotel is ranked in TOP 5 Sheraton Hotels in Europe with Family. I say family and not Nurol Company, because I believe
highest guest satisfaction score. In TripAdvisor we are ranked that the advantage of Nurol is the family spirit, which is
Number 1 in our region and we continue to give our best to inspiring us to work for something more than just to achieve
improve our services and to maintain high guest satisfaction the financial goals. From the very first moment when I met
levels. with the Owners I felt that we have a chemistry and since I
arrived in the hotel I felt that I am working for many years for
Let’s get to know you a little bit. Where are you born, your the company. I believe that Good Relationships, Honesty and
education, etc. Can you get information about your business Trust are the most essential values for business. I found all
life before Nurol? the above mentioned within Nurol. Since I joined Sheraton
Batumi the owners are very supportive in my vision of the
I was born in the beautiful and historical region of Thessaloniki property and I am very thankful for that.
in Greece and grew up near the sea. Very early I decided that I
want to be a part of hotel business. Many relatives of mine were What has changed since you arrived at the Sheraton Batumi
also involved in hospitality and tourism sector. My professional Hotel?
career began in a very early age, when I was 13 years old,
when I found my first job at a local hotel during the summer Since 2015 many new hotels were opened in Batumi resulting
season after the school was closed. I loved it and I decided in a very high competition. After my arrival to Batumi, I
that it was the right industry for me! In 1995 I graduated from defined three important priorities of our hotel: service,
the Greek School of Tourism and Hospitality in Thessaloniki. associates and financial performance. We established a high
Afterwards, I continued my studies in Switzerland at Glion level of service, which is recognized as the best in the region.
Institute of Higher Education in Hospitality Management. I We created a friendly working environment by strengthening
worked for many hotels and companies in di§erent countries the confidence of our employees, which remains our main
such Greece, Germany, Egypt, Jordan and now Georgia within asset. In terms of finance and growth we were focused on

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